Leadership in Action
Strata hosts a variety of programs for many different audiences. Each year, we provide training programs and other resources to companies across Ameica and throughout the world. Our programs are guaranteed and cost effective. Strata strives to provide the highest quality programs and will tailor programs specifically for your organization without additional cost!
Programs for Companies
C3 - Character, Competence, Consistency TM
Our classes are taught by a small number of trainers that are able to teach each course using the C3 platform, developed by Dr. Nathan Mellor. The C3 approach to training which focuses on three areas: 1) Character, 2) Competence and 3) Consistency. Utilizing this approach, we believe our programs provide a balanced approach to training that provides the learner the practical skills needed (competence) along with an understanding of how their actions connect with an organization’s culture (character). As a result, participants are able to connect their actions with the company’s values for a more lasting impact (consistency).
In addition to using multimedia (i.e. PowerPoint), we also provide each participant a full color workbook that can be tailored for your organization. In the workbook, participants will have their personal copy of the material presented in the course along with space to take notes and make their own observations. In most cases, we try to limit the size of the classes to no more than 30 participants in each course but larger formats are available upon request. All courses are evaluated and digital copies of the evaluations are provided to the host organization for your records.
Our training programs can be configured to meet your needs but are primarily offered in two popular formats:
The first is in our “100 Minute Workshop” format that provides a concentrated training program for your organization. This style is a crowd favorite as it provides an energetic and focused program in two fifty-minute sessions.
The second option is our full-day program. Depending upon your needs, this program can be offered either at your organization or off-site. This format provides your employees an entire day to focus on the topic of your choice.
100-Minute Workshop Topics
Cost - $995 per program + travel cost and materials ($7-10 per participant for materials/workbooks). Additional costs are applied for organizations beyond 100 miles of Oklahoma City. This additional cost is waived if your organization hosts more than one 100- Minute Workshop on the same day.- Advanced Presentation Skills
- Conflict Management Skills
- Customer Centered Organizations
- Customer Service and Telephone Etiquette
- Dealing With Difficult People
- Facilitating Meetings
- Giving and Receiving Feedback
- Listening and Communication Skills
- Social Media Basics
- Stress Management
- Time Management
- Trust Building Skills
- Writing 101
Advanced Presentation Skills
This 100 Minute Workshop is for leaders who want to take their presentation skills to the next level. The candidates for this program are high potential leaders who are already strong communicators but want to take the next step towards excellence. Participants will learn to incorporate storytelling and humor into their presentations.
Learning Objectives:
- Learn practical tips for enhancing your ability to tell your organization’s story and articulate your vision for the future.
- Discuss common obstacles to communication.
- Receive individualized communication coaching that will help enhance your ability to connect with others.
Conflict Management Skills
How does conflict escalate? What causes it to de-escalate? This program provides participants a basic understanding of the dynamics that cause conflict and how to manage conflict at work. Discover the five styles of conflict and receive a personalized assessment of your preferred conflict styles.
Learning Objectives:
- Identify the primary sources of conflict.
- Discuss common approaches to conflict management.
- Receive a personalized assessment of your conflict style and how your approach to conflict impacts others.
Back to 100 Minute Workshop List
Customer Centered Organizations
Through this popular program, participants explore the C3 Concept (Character + Competence + Consistency), which is at the heart of building a customer centered organization. Participants will explore how connecting with customers does not always mean saying “yes” but it does mean strategically building trust.
- Determine how to adopt the principles and practices needed to maintain a customer-centered organization.
- Discuss how a culture of character increases employee satisfaction and provides a competitive edge.
- Define customer service and identify the value of providing consistent customer service.
Back to 100 Minute Workshop List
Customer Service and Telephone Etiquette
Through this program we will explore why stellar customer service should be a goal and how to create and maintain a culture of service. This highly interactive workshop provides a practical understanding of the basics of customer service. As a result, participants will enhance their ability to provide quality customer care on a consistent basis.
Learning Objectives:
- Learn how to “see” your organization through the eyes of a client or vendor.
- Review tactics for providing “better than expected” service on the telephone, online and in-person.
Dealing with Difficult People
How do you say “no” to a difficult (but important) customer? What should you do if you are constantly dealing with workplace drama? Through this program, we explore practical approaches to effectively dealing with difficult people by reviewing the latest concepts in conflict resolution. This course can be offered as a “stand alone” or in conjunction with “Conflict Management Skills.”
Learning Objectives:
- Consider how “difficult people” can impact an office and common strategies for dealing with them.
- Learn how to identify the five most common conflict styles and how best to manage them.
- Create a personalized and practical response based upon an understanding of conflict resolution principles.
Facilitating Meetings
Although we have all been in meetings, few have been adequately trained how to lead an effective meeting. Through this program, participants learn how to plan meetings, conduct them efficiently and how to properly follow-up. This is a very practical program that builds self-confidence and enhances efficiency.
Learning Objectives:
- Identify the purpose of meetings and how to plan for successful meetings.
- Discuss common obstacles (process and personalities.
- Receive step-by-step instructions and create your personalized plan of action.
Giving and Receiving Feedback
For many, giving and receiving feedback creates much stress and anxiety. This workshop explores how to use evaluations positively using proven methods. We will review best practices of leaders who build trust and enhance relationships by giving positive, timely, and specific feedback using five memorable steps. As a result, your team will gain a competitive edge by using feedback constructively.
Learning Objectives:
- Learn how to receive feedback in a more useful manner.
- Explore why receiving feedback is often the source of stress and how to manage feelings of stress.Participate in a case study that provides a practical approach to receiving feedback.
Listening and Communication Skills
Most leaders recognize the importance of listening effectively although they may not know how to increase their own listening ability. In this fast-paced and enjoyable program, participants learn practical skills that apply in personal and professional contexts. This is a must for leaders who want to enhance communication in their organizations.
Learning Objectives:
- Identify how becoming a better listener can enhance your life.
- Discuss common obstacles to effective listening.
- Create an action plan for becoming a better listener.
Social Media Basics
Everyone has a personal “brand” and most communicate that brand online. Learning how to shape your personal and professional brand through social media requires strategic thought. For many companies, this type of training is limited to their creative designers but this is too limited for the post Facebook world. Invest in your leaders by helping them understand the implications of their online activities.
Learning Objectives:
- Provide an overview of social media and its role in the lives of most professionals.
- Discuss how social media shapes perception.
- Create a personalized action plan for the future.
Stress Management
How we manage stress often dictates our health and the quality of our relationships. Through this program, we consider how successful individuals and organizations manage stress. This is one of our most popular programs and it is valued for it’s practical approach to life challenges.
Learning Objectives:
- Identify sources of stress and how to manage stress.
- Create an action plan for managing stress in the workplace (and at home).
Time Management
Of all of the resources we have, our time is the most valuable. Through this program, participants are able to explore how their time is currently being invested and are able to consider if this investment is providing the greatest return. The program is a popular training topic as most successful people recognize the challenge of time management and understand the value in receiving specialized coaching.
Learning Objectives:
- Identify the common challenges to time management.
- Establish a plan to help determine how to take control of your schedule.
Trust Building Skills
Building successful teams requires trust. Without trust, every project takes longer and the organization suffers. Through this program, participants explore the essential ingredients for nurturing trust and a practical approach for rebuilding it when it has been broken.
Learning Objectives:
- Consider common causes of distrust and the components necessary for building trust.
- Participate in a real-life case study that explores the process of building and re-building trust in a professional context.
Writing 101
Learning how to communicate your thoughts in a business context is of great value for your career and the success of your organization. This workshop provides participants an opportunity to learn practical approaches to effective communication.
Learning Objectives:
- Learn practical tips for effective communication.
- Discuss common obstacles to communication.
- Receive communication coaching that will help enhance your ability to connect with others.
Full-Day Training Topics:
Cost - $1500 per program + travel costs and materials ($7-10 per participant for materials and workbooks). Strata can provide snacks at breaks (two breaks per day) and lunch for an additional charge.- Combating Negativity and Promoting Teamwork
- Customer Service
- Effective Communication for Leaders
- Energizing and Engaging Employees
- Inspiring Innovation
- Lead 101 - Introduction to Leadership
- Lead 201 - Personal Financial Management
- Mentoring Without Micromanaging
- Mgmt 102 - Business Etiquette and Leadership
- Mgmt 201 - Managing Workplace Stress
- Mgmt 302 - Managing Difficult People and Difficult Moments
- Recruiting and Retaining the Best: Hiring for Character and Competence
Combating Negativity & Promoting Teamwork
Building a positively inclined and trusting team is neither easy nor accidental. For those who seek to build a constructive culture through intentional teambuilding, this program is tailor made for you. Through this one-day training program, you will learn to identify the key factors that undermined a healthy organization and will be prepared with the ability to shape your existing culture in a positive direction.
Learning Objectives:
- Define the common obstacles to building healthy teams.
- Identify the traits of positive and resilient people and organizations.
- Discuss the role of trust in teambuilding and how to generate (or restore) trust.
- Determine short-term and long-term goals for promoting teamwork.
- Create an action plan for combating negativity and promoting teamwork.
Customer Service
Through this program we will explore why stellar customer service should be a goal and how to create and maintain a culture of service. This highly interactive one-day program provides a practical understanding of the basics of customer service. As a result, participants will enhance their ability to provide quality customer care on a consistent basis.
Learning Objectives:
- Define customer service and identify the value of providing consistent customer service.
- Review common practices of customer oriented organizations.
- Learn how to “see” your organization through the eyes of a client or vendor.
- Review tactics for providing “better than expected” service on the telephone, online and in-person.
Effective Communication for Leaders
If managers and leaders cannot effectively communicate their vision, it should come as no surprise that their vision does not come to life. Learning to be an effective communicator requires the ability to understand how to organize your thoughts and deliver them as clearly as possible. For the novice and advanced communicator alike, this highly practical program provides an enjoyable learning experience for those seeking to enhance their communication skills.
Learning Objectives:
- Provide an overview of the keys to creating and effectively writing and delivering presentations.
- Identify and address common challenges to effective oral and written communication.
- Review best practices of great communicators.
- Construct and deliver a short presentation.
Energizing and Engaging Employees
One of the greatest challenges in management is keeping the energy level high and employees engaged. To create a highly energized and engaged office requires establishing high expectations, recognizing character and competence and managing conflict along the way. Through this program, managers are provided an intensive daylong experience that explores how to regain workplace momentum through effective management.
Learning Objectives:
- Identify your personal leadership values and your organization’s cultural values.
- Learn how to establish expectations and create momentum.
- Identify common challenges and obstacles to creating an energizing workplace.
- Learn how to use recognition and affirmation to energize your employees.
- Create an action plan for the future.
Inspiring Innovation
Cultivating a culture of innovation requires providing employees experiences that expand their perspective on how to effectively solve problems. Through this one-day training program, participants will tour an area business and interact with their leadership team. The program is designed to provide an enjoyable “hands-on” learning experience that focuses on practical problem solving approaches.
Learning Objectives:
- Provide an overview of the keys to creating and cultivating a culture of innovation.
- Identify and address common challenges to innovation and tactics to address resistance to change.
- Review the best practices/principles of innovative organizations.
- Tour a local company and see how other organizations address problem solving.
- Participate in a case study designed to promote innovation.
Lead 101 – Introduction to Leadership
Preparing the next generation of leaders for your organization requires strategic thought and intentional planning. Through this interactive program, leaders consider the values that define their organizations and the leadership skills needed to sustain those values. Participants are guided through the process of identifying the needs of developing leaders and providing them the tools needed for their personal and professional success.
Learning Objectives:
- Identify your personal leadership values and your organization’s cultural values.
- Learn to recruit and retain the best.
- Define the “law of the lid” and explore the implications for your organization.
- Learn how to nurture a culture of responsible risk taking.
- Define the 10% rule and the role of difficult conversations in leadership development.
- Create an action plan for rewarding character with opportunity.
Lead 201 – Personal Financial Management
Learning to manage your personal life with success often leads to greater effectiveness at work. One of the most common stressors for individuals and families is how to manage their money. Through this program, leaders get a practical overview of how to plan for their financial future by understanding the link between financial security and personal and professional success.
Learning Objectives:
- Setting goals for the future.
- Establishing a plan to reach your personal financial goals.
- Understand the long-term benefit of thrift.
- Identify how to effectively reduce (and eliminate) debt.
Mentoring Without Micromanaging
While all great leaders desire to develop leaders for the future, the process of mentoring high potential leaders can be daunting. Learning how to mentor others is a skill that requires an in-depth understanding of your own leadership style as well as those of the individuals you are seeking to mentor. Through this program, you will be given the opportunity to explore your personal leadership styles as well as learning how to identify them in others. In addition, you will be equipped with the basic skills needed to help develop the leadership skills of others without micromanaging along the way.
Learning Objectives:
- Define the place of mentoring and coaching in the development of future leaders.
- Explore the benefits and risks of strategic mentoring and coaching.
- Identify the traits of effective mentors.
- Determine the best practices of effective mentors.
- Create an action plan for mentoring without micromanaging.
Mgmt 102 – Business Etiquette and Leadership
Leading in the 21st century requires awareness of how your personal brand impacts your success. Through this training, leaders will gain an edge on their competitors by gaining confidence in how to navigate successfully in social situations. Participants will learn about the impact of first impressions, protocol in formal situations, polishing up on their dining skills in professional settings and numerous other practical skills that build confidence.
Learning Objectives:
- Identify how first impressions are made and why they matter.
- Learn how to feel comfortable in formal situations by feeling more confident about how to mange them.
- Learn how to communicate effectively in social settings.
- Review basic communication skills on the phone and via e-mail.
- Learn how to nurture a culture of awareness to give the best impression possible.
Mgmt 201 – Managing Workplace Stress
While everyone has stress in their lives, few take the time to understand the long-term implications of chronic stress. Through this program, participants will learn to identify the impact of stress in the workplace and gain the basic skills needed to reduce the harmful affects of stress at work. This program is helpful for those seeking relief from stress as well as for those who desire to help others.
Learning Objectives:
- Define stress and review the primary types of stress.
- Identify how stress impacts physical and mental health.
- Provide an overview of the common responses to stress,
- Establish stress management goals.
- Identify practical approaches to stress relief.
- Review common therapy strategies and techniques.
Mgmt 302 – Managing Difficult People and Difficult Moments
How would being more effective in managing difficult people and difficult moments impact your organization? This interactive one-day program provides leaders a practical understanding of the psychology of conflict and how to navigate the challenges of organizational complexity. As a result, you will be better equipped to anticipate how to avoid unnecessary conflict and increase efficiency.
Learning Objectives:
- Define conflict, the five primary conflict styles and the role of conflict in the workplace.
- Review common destructive and productive conflict management strategies.
- Learn how conflict is escalated and deescalated.
- Review tactics for effectively managing difficult people and complex situations.
- Learn the common causes of conflict and the techniques for managing them.
Recruiting & Retaining the Best: Hiring for Character & Competence
As Jim Collins says in his book Good to Great, the question is “first who, then what.” When you have the right people on your team—with the right character and competence—your potential for success skyrockets!
This one-day program is a hands-on, roll-up-your-sleeves training session for Human Resource managers and anyone else tasked with recruiting, hiring, or evaluating employees. Bring your employment applications, interview forms, job descriptions, and evaluation methods to see how they can be tweaked—or reinvented—to reflect your corporate values and discern an individual’s true character.
Learning Objectives:
- Understand best practices for hiring and retaining good employees.
- Clarify your organization’s values and goals.
- Match specific character traits to particular job descriptions.
- Design legal, specific, and creative questions to help you discern a person’s character.
- Evaluate your current forms and systems, and draft ways to improve them.
In difficult financial times, recruiting and retaining your key employees is more important than ever. As the level of competition increases understanding the needs of your clients is more important than ever. Perhaps it is time to invest in your future by investing in a training program that can transform your approach to problem identification and problem solving. Want to know more? Contact Strata today!
C3 - Character, Competence, Consistency TM
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